Warranty and Return
30 Day Returns Warranty
At vivi-hairsalon.shop our goal is always to provide our customers with high quality products at competitive factory prices. Customer satisfaction is always our number one priority. All the items that we carry are inspected before dispatch to ensure a pleasant shopping experience. Our professional Customer Support Team is at your service any time.
Our 30 day returns warranty starts from the date we sent out our product. If you have any problem with the item please feel free to contact us.
To guarantee a fast and smooth warranty process, please indicate in your ticket all the details of your order, such as your order number, SKU number or the product name. Then kindly send all info to our email address:firstname.lastname@example.org
Items under the 30 days warranty should be returned to our warehouse. We will allow a return for a refund and or an exchange as long the item is unused/unworn with all its labels, tags and original packaging. Once we receive the item, we will offer you compensation.
Please note that customers need to cover the shipping fee to return items to us. This cost is non-refundable. Customers need to provide us the the tracking details for their package and we will monitor the return. We will process any compensation once we have received the items.
Customers must return the package as per our instructions and the shipping address. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team have authorized the return. Packages sent back without authorization will not be accepted. Please contact our Customer Service for further advice.
Items which are exempt from refunds, exchanges or replacements include all apparel or any discounted products, providing that vivi-hairsalon.shop did not make any error.